CRYSTAL VALET TRADE CENTRES LTD T&Cs
All online valets booked are for saloon cars only, a surcharge (payable locally) will apply for 7 seaters, 4×4 vehicles, vans and people carriers. A surcharge may also be applied should a car be deemed excessively soiled.
Discounted vouchers are valid in selected branches only.
General Terms & Conditions (This does not affect your statutory rights).
The time a vehicle takes to clean is determined by a number of factors; namely the size and condition of the vehicle. If you have strict time requirements we recommend you contact us by phone before booking.
A Docket, which will be issued to you at booking in point must be retained by you and presented for vehicle collection.
Car parking fees are the responsibility of the vehicle owner and are not included in any valeting services.
Discounted services or valeting offers cannot be used in conjunction with any site offers.
We cannot accept responsibility for any mechanical or electrical fault that may occur during the valeting process.
It is the responsibility of the vehicle owner/driver to check baby/booster seats are correctly secured before putting children in them. If you do not want the baby/booster seats removed you must notify management prior to work starting and have that noted on your receipt. It is extremely important that you check all baby/booster seats before leaving Crystal Valet. Crystal Valet Centres LTD accepts no responsibility for ill-fitted baby/booster seats.
Crystal Valet Centres Ltd. cannot accept responsibility for any loss, theft or damage of any vehicle or vehicle’s contents whilst parked within the car park.
Crystal Valet Centres Ltd. cannot accept liability for any damaged body work which has not been brought to the attention of our staff and noted on your docket.
Crystal Valet Centres Ltd. cannot accept liability for any interior damage, which has not been pointed out to our staff and noted on your docket.
If a vehicle is not completed due to your early return OR for any reason out of our control, a credit note will be issued.
If you book a valet appointment within 24 hours of your booking time; it is your responsibility to contact us on 0818855855 to confirm at least 12 hours before the appointment. If; in this instance we have not been contacted and the valet is not completed for whatever reason we will issue a credit note for the valet.
Vouchers must be redeemed on one occasion and are not transferable.
Vouchers have a 12 month validity period from date of purchase unless stated otherwise.
Use of vouchers and/or credit notes must be pre-booked 24 hours in advance stating your chosen Crystal Valet Centre’ valet site. Any email credit offers must be accepted within 30 days of offer. If offer is not accepted credit is invalid.
To use vouchers and/or credit notes you must present it at time of book-in / vehicles drop off. Failure to do so will result in the service being charged for.
By availing of Crystal Valet Centres Ltd. services you are giving Crystal Valet Centres Ltd. employees and management permission to drive your vehicle for the purposes of valeting. (Crystal Valet Centres Ltd. hold a comprehensive garage policy underwritten by Liberty Insurance Ltd a copy of which is available upon request). We may leave your car running during the valeting process to aid with drying the car.
Crystal Valet Centres LTD do not and will not provide window washer or engine oil to your vehicle or complete any auto-eletrical or mechanical work to your vehicle.
All valuables must be removed from your vehicle before the car is dropped to Crystal Valet. Any additional items in the vehicle must be placed in and locked in the glove box (we do not clean or need access to the vehicles glove box during the valeting process and view it as a private area in the vehicle).
In the event of you returning to a Crystal Valet Centres Site out of hours to collect your car, Crystal Valet Centres Ltd. have no access to your car until the following working day, unless a prior arrangement has been agreed locally and is stated on your docket.
Crystal Valet Centres may contact you by phone or text from time to time about offers and/or promotions. By signing the customer docket agreeing to terms and conditions you are agreeing to this. To opt out of any communications please contact us on 1850 855 855 or email email@example.com
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